FAQ

Start with our sizing chart, which is based on European sizing standards. Because of how our garments are constructed, sizing can run differently than standard clothing, this is especially worth noting for customers in the US, where size conventions differ from European ones. Don't size up the way you might with regular clothing, the ease and room you need are already built into each size. If you're unsure, get in touch with us, we're happy to help you find the right fit before you order.

All our trousers have an elasticated waist, which gives you some flexibility (you'll see this reflected in the sizing chart itself). As a general rule, size up based on whichever measurement is larger. If your waist is the bigger number, choose your size by waist. If your hips are larger, go by hip measurement instead.

The number on a size label doesn't actually tell you anything on its own, it's the fit that matters, not the name. Our sizing steps in increments of about 4 cm (roughly 1.5 inches) between sizes, rather than the larger jumps used in standard US clothing. That smaller step means a more precise fit, but it also means our size numbers don't line up with the labels you're used to elsewhere. With wider sizing steps, it's common to fall "between sizes," where one size is a bit too tight and the next is a bit too loose. Our finer steps are designed specifically to avoid that, which is why it's worth measuring yourself and checking our sizing chart directly, rather than going by the size you normally wear.

Yes. If you let us know before ordering, we can lengthen trousers during production at no extra cost. If you'd like them shortened instead, that's also possible, but please note that shortened trousers can't be returned afterwards, since we're not able to resell them once they've been cut down. Lengthened trousers, on the other hand, can still be returned, as we're able to resell them to someone else, sometimes simply by shortening the ends again. Some of our regular customers already know exactly what adjustments they need and include this information directly with their order, which we're always glad to receive.

We're able to offer custom-made pieces, but these can't be returned, since they're cut specifically for one person. We can remake a custom piece if something doesn't fit, at the customer's cost, but custom orders are inherently a bit of a risk without an in-person fitting, so we'd encourage you to reach out and talk it through with us first.

Yes. As a workshop that produces everything in-house, we adjust trouser length during production if you contact us before ordering. Lengthening is free of charge.

Our kids section is still limited, but almost any product on our site can be made in a children's size. Every garment we design comes from close collaboration with the wheelchair community, and that includes younger members of it. If you'd like something in a kids size, please reach out through our contact form or email vilbers@vilbers.com.

Elastane is usually added to compensate for a pattern that isn't quite right, letting the fabric stretch into place instead of being cut correctly from the start. It's also the first fibre to break down in a garment, which is why stretch fabrics lose their shape long before the rest of the material wears out. We've invested heavily in getting our patterns right, which means we don't need to rely on stretch to make a garment fit. The result is a more durable garment that holds its shape over years of regular washing, rather than one that loosens and sags after a few months.

Yes, this is something we design for deliberately. Even our multi-layer, insulated pieces are built to go through a regular washing machine cycle. We want adaptive clothing to fit into your routine, not add another complicated step to it.

On garments with this feature, the front panel drops down to give direct access for catheterisation without needing to remove your trousers. From the outside, it's designed to look like an ordinary pocket, so the function stays private unless you choose to use it.

Yes. We design every garment with transfers in mind, making sure the fit and construction work well with a sliding board, and that the fabric and seams are strong enough to hold up if someone needs to pull on the garment to help you transfer.

Many of our products are already in stock, while others are made to order. In most cases, we ship within 1 to 5 days. If demand is unusually high, which tends to happen after exhibitions, we'll let you know about any delay, this also applies to orders that include a length adjustment.

Yes, we do. Please get in touch through our contact form or by emailing vilbers@vilbers.com to arrange this.

Yes. For legal entities ordering a minimum of 5 units, we issue an invoice at wholesale pricing without VAT.

Yes, we deliver our goods worldwide.

Yes, we do deliver to parcel stations. If you'd like your package delivered to a parcel station of your choice, please add the tag PARCELSTATION in the address line, along with the address of the parcel station.

Shipping costs are calculated at checkout once the product is added to the cart.

Adaptive clothing is meant to qualify for VAT relief in the UK, but there's currently no dedicated HS code for adaptive garments. Without one, customs has no way to apply the exemption automatically, so VAT is very likely to be charged at the border regardless of the product's adaptive status. This is a direct result of Brexit, since UK customers are no longer covered by the same VAT arrangements as EU customers, and the lack of an adaptive-clothing HS code makes it harder to apply any relief that should otherwise exist. To account for this, all our prices are already shown 20% lower for UK customers, nothing changes at checkout. If you're charged VAT at the border, you can apply to HMRC afterwards for a refund based on the product's adaptive status. We can't control how individual customs checkpoints handle this, but we wanted UK customers to see fair pricing from the start, rather than paying full UK price and then also facing VAT at the border.

Every product we make comes out of direct conversation with our target community, whether that's in person at exhibitions like RehaCare in Germany or VeineDagen in the Netherlands, or simply by email. If you have a suggestion or an idea, send it to vilbers@vilbers.com, it goes straight to Zane Bērziņa, the owner, who reads every message herself.

You have two months from delivery to return an item. We've set this period intentionally long, knowing how unpredictable daily life can be for our customers, whether that's a hospital stay or simply not getting the chance to properly try something on right away. As a small workshop, we're not able to provide prepaid return labels. Returns are sent at the customer's own cost to Vilbers, Gaujas iela 18, Vangaži, LV-2136, Latvia, or to any parcel locker in Vangaži, LV-2136, Latvia (our town is small, so any locker works). Please include a phone number, +371 23553444, on the parcel. Once we receive and inspect the item, we process your refund within 3 business days. It may take a few more days to appear in your account, depending on your payment provider. If you'd like to exchange for a different size, we cover the cost of sending the replacement once, free of charge. Individually designed and produced products made to your own measurements are not eligible for return.

Our production facilities are located in Latvia, European Union, where we ensure the highest standards of quality, craftsmanship, and ethical manufacturing practices.

We get this a lot, since the website looks polished and professional, people sometimes assume there's a large company behind it. There isn't. Vilber's is a team of five. The company is owned by Zane Bērziņa, who also designs every product, runs the website, processes orders, and works in production herself when needed. Our site is built on Shopify, using a paid theme we invested in to make sure it looks and works well, but the store itself is run by a small team, not a tech department. The rest of the team are employees: three people work in production, and one manages our social media, that's Toms, who also models most of our products, is a quadriplegic wheelchair user himself, and competes in para-archery. We have no investor funding. Vilber's is entirely bootstrapped, built and run by the same small group of people who use and believe in what we're making.

The shop owner ir Zane Berzina.

We understand why this comes up, and it's worth answering directly. Vilber's is a registered social enterprise, operating under the oversight of the Latvian Ministry of Welfare. Our purpose is to develop products for an underserved group, wheelchair users, and our profit is reinvested into product development rather than distributed as a margin. This is monitored, not just stated. The price isn't higher because the product is for someone with a disability. It's higher because of what actually goes into making it: certified, often high-performance or eco-conscious materials, construction designed to hold up over years rather than months, and the extra pattern work that adaptive features require. Material choice matters more here than in most clothing, because it's in constant contact with skin and under real mechanical demands. It needs to be strong but gentle on skin, give enough grip to stay in place during a transfer or when using a sliding board without slipping off the chair, and stay breathable and durable through years of regular wear. Because we've invested heavily in getting the pattern itself right, we can work with fabrics that contain no elastane, fabrics that hold their shape on their own rather than relying on stretch to compensate for an imprecise cut.

The real comparison isn't price, it's price per wear. Think of a paper tablecloth next to a linen one. The paper one gets thrown out after a single dinner. The linen one gets washed and used for decades. Nobody asks why the linen tablecloth costs more, the difference in lifespan makes the answer obvious. Clothing works the same way: a cheaper price tag doesn't make something cheaper if it falls apart after a few washes. This matters even more for wheelchair users specifically. Daily transfers and contact with the wheels put more mechanical stress on clothing than most people's daily wear does, which means low-quality construction fails faster, not slower, in exactly the situation where it's being relied on most. Ours are built to go through years of regular use and washing. That's what the price reflects.

That's a fair thing to ask, and it's not how Vilber's works. Not the price per garment, but price per wear is what actually matters. It is always advised to compare the price and the lifespan of the garment.

Our garments are made here in Latvia, in our own workshop, and for a small number of specific product categories, with select partners who are also based in Latvia. We're not importing mass-produced stock and attaching a label. Every piece is either cut and sewn by us, or produced in close collaboration with a partner we work with directly. The materials are chosen deliberately, not for cost. All of our fabrics are OEKO-TEX certified and tested for harmful substances, so what's touching your skin has actually been verified, not just marketed as safe. Combine that with the pattern development that goes into every adaptive feature (the seatless back, the front-access panels, the seam placement and specialized accessories) and the price reflects actual production decisions, not a markup placed on top of an identical product.